Terms of service

Last updated: 13 July 2024 · Courtesy translation; the French version prevails.

These terms of service ("Terms") govern the coaching services provided by Evolibra (SASU, registered office at 77240 Cesson), hereinafter "the Coach", to any natural or legal person, hereinafter "the Client". Any order implies unreserved acceptance of these Terms.

1. Purpose and nature of the services

The Coach offers individual, team and organisational coaching. Coaching is a support process oriented towards the Client's goals. It is neither psychotherapy, nor a medical act, nor consulting, nor a certifying training. The Coach is bound by an obligation of means, not of results.

2. Conduct and commitments of the parties

The precise terms (number of sessions, duration, pace, location or video, goals) are agreed jointly and, where applicable, formalised in an agreement or quote. The Client agrees to take part actively and in good faith. The Coach agrees to follow the ICF code of ethics.

3. Prices

The applicable prices are those communicated to the Client by quote before any service. They are stated in euros. The mention "VAT not applicable, Art. 293 B of the French Tax Code" applies where relevant under the tax regime in force. The first 30-minute discovery call is free.

4. Payment terms

Unless otherwise agreed, payment is made by bank transfer or any other agreed means, according to the schedule stated on the quote or invoice. In the event of late payment, statutory-rate penalties and a fixed recovery indemnity of €40 (for professional clients) may apply, as provided by law.

5. Right of withdrawal (consumer clients)

Under Articles L.221-18 et seq. of the French Consumer Code, a consumer Client who concluded the contract at a distance or off-premises has a period of fourteen (14) days to withdraw, without reason. This right is exercised by an unambiguous statement sent to contact@evolibra.com.

If the Client expressly requests that the service begin before the end of the withdrawal period, they remain liable for the amount corresponding to the service already provided. This right of withdrawal does not apply to professional clients acting within their business.

6. Cancellation and rescheduling

Any session may be rescheduled or cancelled provided at least 48 hours' notice. Beyond that, the session may be considered due, except in cases of force majeure. These conditions apply reciprocally to the Coach.

7. Confidentiality

The Coach is bound by strict confidentiality regarding all information shared during the engagement. Where a third party (e.g. the employer) funds the service, the content of the sessions remains confidential; only framing elements (attendance, achievement of goals) may be shared with the Client's consent.

8. Liability

The Client remains solely responsible for their decisions and their consequences. The Coach cannot be held liable for the choices made by the Client following the engagement. Should the Coach's liability be engaged, it would be limited to the amounts actually paid for the service concerned.

9. Data protection

The Client's personal data is processed in accordance with our privacy policy and the GDPR.

10. Disputes and mediation

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution. Failing that, a consumer Client may use a consumer ombudsman free of charge (see legal notice) or the European online dispute resolution platform: ec.europa.eu/consumers/odr. Failing an amicable settlement, the dispute will be brought before the competent French courts.